Please read these terms and conditions carefully before using the website and placing an order. By placing an order, you confirm that you are familiar with them and accept them.
1. Seller
The online store Power & Beauty is operated by “Milev Consult” EOOD, UIC 131394252, address: Blvd. “Evlogi and Hristo Georgievi” 83, Sofia.
Physical store: Blvd. “Evlogi and Hristo Georgievi” 83, Sofia, Monday – Friday, 10:00 – 18:00.
Phone: 0887 720 142 · Email: office.powerbeauty@gmail.com
Supervisory authorities: Commission for Consumer Protection (Sofia, Slaveykov Square 4A, www.kzp.bg); Commission for Personal Data Protection (Sofia, Blvd. “Prof. Tsvetan Lazarov” 2, www.cpdp.bg); Bulgarian Food Safety Agency (www.bfsa.bg).
2. Products
The products in the store are foods, dietary supplements, sports nutrition products and accessories. Dietary supplements are not medicines, are not intended to diagnose, treat or prevent diseases, and do not replace a varied and balanced diet and a healthy lifestyle. Do not exceed the recommended daily dose. In case of illness, use of medication, pregnancy or breastfeeding, consult a doctor before use.
Product descriptions, photos and ingredients are as accurate as possible. Packaging may differ when the manufacturer changes the design. The information on the label of the specific product is valid.
3. Prices
All prices are in euros (€) and include VAT. The delivery fee is not included in the price of the products – it is calculated according to the courier’s rates and is shown at checkout. In case of a discount, the old price is shown crossed out next to the new one.
The seller may change prices at any time. The price displayed at the moment the order is sent applies to the order.
4. Ordering and Conclusion of Contract
An order is placed by adding products to the cart, entering delivery details and clicking the “Order” button. By clicking the button, the customer places an order with an obligation to pay. The contract is considered concluded upon confirmation of the order, which you will receive by email or by phone.
The seller may refuse or cancel an order in case of lack of stock, an obvious pricing error or incomplete details, notifying the customer and refunding the amount paid, if any.
5. Payment
- Cash on delivery – cash paid to the courier upon receipt.
- Bank transfer – to the account specified in the order confirmation; the order is shipped after the amount is received.
- Card, Apple Pay, Google Pay – where available; when paying by card, a 3% discount applies if it is announced on the website.
6. Delivery
Delivery is carried out by a courier company (Speedy, Econt) to an office, locker or specified address within Bulgaria, usually within 1–3 business days after order confirmation. The delivery fee is paid by the customer according to the courier’s rates. Upon receipt, please check the parcel in the presence of the courier. Details: Delivery.
7. Right of Withdrawal (Returns)
As a consumer, you have the right to withdraw from the contract without giving a reason, within 14 days of receiving the goods (Art. 50 of the Consumer Protection Act). To exercise your right, notify us unequivocally within this period – by email, by phone or in writing.
The right of withdrawal does not apply (Art. 57 of the Consumer Protection Act) to:
- sealed goods that have been unsealed after delivery and cannot be returned for reasons of health protection or hygiene – e.g. opened packages of foods and dietary supplements, or a broken security strip or seal;
- goods that may deteriorate quickly or have a short shelf life.
Returned goods must be unopened, with the original packaging intact. Return shipping costs are borne by the customer. We will refund the amount paid, including the initial delivery at the standard rate, within 14 days of notification, and we may wait until the goods are received. More: Complaints and Returns.
8. Complaints and Warranty
The seller is liable for any non-conformity of the goods with the contract in accordance with the Act on the Provision of Digital Content and Digital Services and the Sale of Goods. A complaint may be submitted for an expired shelf life, a damaged package or a package that was open upon delivery, receipt of a different product, flavor or pack size, or non-conformity with the description. Complaints are reviewed within 14 days. Details: Complaints and Returns.
9. Profile, Club Power&Beauty and Distributors
Registering a profile is free of charge. The customer is responsible for the accuracy of their data and for keeping their password safe.
Club Power&Beauty: the loyalty card is issued automatically to a registered customer when their turnover on the website over the last 3 months reaches €250. Tiers: 5% (from €250), 7% (from €450) and 10% (from €650). The tier is reviewed periodically based on turnover over the last 3 months. The discount does not apply to products on promotion or to stacks. The card is valid only in the online store. Members of Club 7 and Club 10 receive access to seminars, events and trainings free of charge or at special prices.
Distributors: users with a distributor profile approved by the seller see and shop at distributor prices. The loyalty card discount does not apply to distributor prices. Specific terms are agreed separately.
10. Gifts and Special Offers
When placing an order above a certain product amount (excluding delivery), the customer may choose one gift from the tier reached or from lower tiers, according to the current campaign on the website. Gifts are available while stocks last, cannot be exchanged for cash, and expire if the order amount falls below the tier.
Pre-order special offers apply only to the products added through the offer, only with an order that includes other products, and up to the specified quantity.
11. Virtual consultants Miss Beauty and Mister Power
Miss Beauty and Mister Power are two virtual consultants with the same capabilities; everything below about Miss Beauty also applies to Mister Power.
Miss Beauty is an artificial intelligence-based virtual consultant that answers questions about dietary supplements and the products in the store. The information it provides is for educational purposes and is not medical advice, diagnosis or treatment. In case of illness, use of medication, pregnancy or breastfeeding, consult a doctor. Miss Beauty may make mistakes – if in doubt, contact us. Miss Beauty may add a product to the cart or fill in delivery details only after your confirmation; the order is sent only when you click “Order.” How conversation data is processed: Privacy Policy.
12. Intellectual Property
The texts, photos, design and materials on the website are the property of the seller or their authors and may not be copied or distributed without written consent.
13. Dispute Resolution
Disputes are resolved by mutual agreement. If this fails, the consumer may turn to the Commission for Consumer Protection or its conciliation committees, as well as to the competent Bulgarian court. For cross-border disputes, you may also contact the European Consumer Centre in Bulgaria (www.ecc.bg).
14. Changes
The seller may change these terms and conditions. For each order, the terms published at the time of the order apply. Last updated: November 2026.
